orders must be placed a minimum of two days in advance, cutoff time is promptly at 5:00pm daily.

 

return regrettably, we cannot accept returns due to our stringent hygiene and quality control measures

 

cancelation policy our baking process is meticulously planned and commences two days in advance, starting from 8:30 am until 8:00 pm. therefore, we are unable to cancel orders that have already entered production process.

 

refund orders that have not yet entered the production phase can be refunded. the refund will be processed to the original mode of payment. please allow 3-10 working days for the refund to reflect in your account. unfortunately, we cannot issue refunds for orders that have already entered production phase.

 

reschedule while we cannot reschedule orders two days prior to the delivery date due to the production process, we can certainly accommodate rescheduling requests if notified three days in advance. please contact us via instagram direct messages @fluffypufffloss for rescheduling requests.

 

delivery we offer delivery services to Abu dhabi, Dubai, Sharjah, Ajman, Ras Al Khaimah, and Al Ain.

However, we do not deliver to the listed area add link: https://docs.google.com/spreadsheets/d/1Od4vOtUV8l9RtsKoDQtuxvPYZaknXlYYmkbCZmElTWk/edit#gid=0

 

delivery timings take place from sunday to saturday from 4:00 - 8:00 PM. please note that we collaborate with third-party delivery companies, and specific delivery timings cannot be guaranteed. for special occasions, we recommend ordering a day in advance and storing the cotyon candy in a cool, dry place for the next day.

 

delivery fee rates is fixed at AED 50.00 across the Emirates, our goal is to provide competitive rates while ensuring efficient delivery.

 

address we partner with a third-party courier company that serves multiple businesses. couriers will attempt delivery and wait for a maximum of 10 minutes. failure to respond to their call may result in rescheduling for the following day. to avoid such situations, please provide a complete address, including area, street name/number, and house number. additionally, share your google pin location. please be aware that we cannot accept returns or cancellations at this stage.